To enable our customer service team to respond to your queries in a timely manner, all customer support queries will be categorized and processed under one of the following three categories:

  • Appliance (pre-delivery) – queries concerning non-furniture items which have not yet been delivered.
  • Appliance (post-delivery) – any queries relating to non-furniture items which have been delivered (this includes any queries concerning missing or non-delivered items).
  • Furniture – queries in relation to furniture products (whether pre or post-delivery).

For appliance (post-delivery) queries, please contact our customer support team at . For all other queries, including those in relation to appliances (pre-delivery) and all furniture queries, please continue to contact or phone us at 03330 149 149.



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